Items where Author is "Klaus, Philipp"
![[up]](/style/images/multi_up.png)
| [pin missing: url] | [pin missing: url] |
Group by: Item Type | No Grouping
Number of items: 1.
Klaus, Philipp (2015) Measuring Customer Experience: How to Develop and Execute the Most Profitable Customer Experience Strategies. PALGRAVE MACMILLAN, London. ISBN 978-1-137-37546-9