Items where Division is "360 Sosial dan masalah pelayanan sosial" and Year is 2016
![[up]](/style/images/multi_up.png)
| [pin missing: url] | [pin missing: url] |
Jump to: Book
Number of items: 2.
Book
Burmann, Christoph (2016) Managing Negative Word-of-Mouth on Social Media Platforms. Dissertation University of Bremen, Germamy. ISBN 978-3-658-13998-8
Magnini, Vincent P. and Simon, Carol J. (2016) A Hotel Manager’s Handbook : 189 Techniques for Achieving Exceptional Guest Satisfaction. Apple Academic Press, Inc, Canada. ISBN 978-1-77188-349-8