Book

Coe, Cindy and Zehnder, Amy and Kinlaw, Dennis (2008) ACHIEVING SUPERIOR PERFORMANCE FROM INDIVIDUALS AND TEAMS THIRD EDITION. John Wiley & Sons, Inc, San Francisco. ISBN 978-0-7879-8249-2

Dodgson, Mark and Gann, David and Salter, Ammon (2008) The management of technological innovation: strategy and practice. Oxford University Press, Oxford ; New York. ISBN 978-0199208531

Hayes, Bob E. (2008) Measuring Customer Satisfaction and Loyalty: Survey Design, Use, and Statistical Analysis Methods. ASQ Quality Press, Wisconsin. ISBN 978-0-87389-743-3

Hill, Charles W. L. and McShane, Steven Lattimore (2008) Principles of management. McGraw-Hill/Irwin, Boston. ISBN 978-0073530123