Book

Kumar, Vijay (2012) 101 Design Methods: A Structured Approach for Driving Innovation in Your Organization. John Wiley & Sons, Hoboken, New Jersey, pp. 621-622. ISBN 9781118083468

Lehmann, Carl F. (2012) Strategy and Business Process Management: techniques for improving execution, adaptability, and consistency. Auerbach Publications, New York. ISBN 9780429066702

Patton, Michael Quinn (2012) Essentials of utilization-focused evaluation. SAGE, Los Angeles, Calif. ISBN 461

West, Michael A. (2012) Effective Teamwork: Practical Lessons from Organizational Research (3rd Edition). Wiley-Blackwell, Chichester, West Sussex, UK. ISBN 9781119966005