Book

Smith, Richard and King, David and Skelsey, Dan, eds. (2015) The effective change manager's handbook: essential guidance to the change management body of knowledge. Kogan Page, London ; Philadelphia. ISBN 978-0-7494-7308-2

Fenich, George G. (2015) Planning and Management of Meetings, Expositions, Events and Conventions. Pearson Education LImited, Essex, England. ISBN 978-1-292-07174-9

Griffiths, Bruce and Washington, Enrique (2015) Competencies at work: providing a common language for talent management. Human resource management and organizational behavior collection . Business Expert Press, New York, NY. ISBN 978-1-60649-968-9

Kimmel, Allan J. (2015) People and products: consumer behavior and product design. Routledge, Taylor & Francis Group, London. ISBN 978-1-315-74891-7

Klaus, Philipp (2015) Measuring Customer Experience: How to Develop and Execute the Most Profitable Customer Experience Strategies. PALGRAVE MACMILLAN, London. ISBN 978-1-137-37546-9

Morphet, Janice (2015) Applying leadership and management in planning: theory and practice. Policy Press, Bristol, UK. ISBN 978-1447316831